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integrated healthcare

with a conscience.

Member Handbooks

The NARBHA Member Handbook is published annually and contains information on what services you can get.  It also tells you where you can go to get those services.

This handbook is available to you in English, Spanish, and Large Print.

This handbook is also available in audio in part in Navajo and Hopi languages.

At least annually, all members may express their right to request and obtain the following information [42 CFR 438.10(f)(6) and 42 CFR 438.100(a)(1) and (2)]: name, locations, telephone numbers of, and non-English languages spoken by network providers in the member's service area, including identification of providers that are not accepting new referrals. This information is available in the Member Handbook.

If you would like more information about the information in this Member Handbook, please call NARBHA Member Services at (928) 774-7128 or toll-free at 1-800-640-2123; for hearing impaired, please use Arizona Relay Service at 711 or 1-800-367-8939 or internet assistance at


All members may request a printed copy of the new Member Handbook at least once each year. To request a new Member Handbook, contact your provider. Below are links to online versions of the most recent Member Handbook.


Please note: You will need an audio player on your computer (compatible with MP3 files) and speakers to listen to these files.