English 2011 NARBHA Member Handbook - Audio
Click on the tracks below to hear information about NARBHA's services, crisis services, and how to obtain more information through in the English language.
- Welcome to NARBHA
- Statement about Terms
- How can I get services in an emergency or crisis?
- What kinds of resources are available?
- How can I get writtten information in my language and oral interpreter services?
- How does NARBHA ensure that my values and beliefs are being considered when services are offered to me and while I am receiving services?
- What is Managed Care?
- How do I contact NARBHA Member Services?
- What happens after I am assigned to or enrolled with NARBHA?
- What is a Provider Network?
- How do I choose a provider?
- Do I have to pay for behavioral health services I get?
- What if I have health insurance?
- What behavioral health services can I get?
- Can I get a ride to my appointment?
- What is an approval of services and what are my notification rights?
- What is a referreal to another provider?
- Who is eligible to receive behavioral health services?
- What services can I get if I am not eligible for AHCCCS?
- What happens if I move?
- What is a consent to treatment ?
- Is my behavioral health information private?
- What are my rights and responsibilities while getting behavioral health services?
- What is a designated representative?
- What can I do if I have a complaint about my care?
- What is an appeal and how do I file an appeal?
- Appeals for TXIX/ XXI AHCCCS eligible persons
- Appeals for persons determined to have a Serious Mental Illness
- Appeals for persons who are not determined to have a Serious Mental Illness and Non-title XIXXXI eligible
- What is a Grievance Request for Investigation for pwersons determined to have SMI and how can I file one?
- What is fraud and abuse?
- What is an advance directive?
- What is Arizona's Vision for the delivery of behavioral health services?
- The Guiding Principles for Recovery-Oriented Adult Behavioral Health Services and Systems
- Terms