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Managing

integrated healthcare

with a conscience.

How do I contact NARBHA Member Services?

                                                                                   

We're here to talk to you 24 hours a day, 7 days a week.


how can we help

   Learn how to become a member and get behavioral health services>

   Learn about the services you can get

   Find a provider

   Get answers to your questions

   Make a complaint or give positive feedback about services

 

NARBHA continuously enhances its primary care and behavioral health provider network by increasing consumer choices when receiving services throughout northern Arizona. NARBHA has expanded programs, services, and providers to strive to meet people's needs within their own communities.

NARBHA will help you choose a provider from within the provider network. You will need to contact the provider to make, change, or cancel your appointments. If you need help with scheduling your appointments, contact NARBHA Member Services. If you are not happy with the provider you chose, contact NARBHA Member Services to discuss the situation.

To contact Member Services at NARBHA please call: (928) 774-7128 or toll-free at 1-800-640-2123; for hearing impaired, please use the Arizona Relay Service at 711 or 1-800-367-8939 or internet assistance at http://www.azrelay.org/.

 

NARBHA provides written notice of a termination of a contracted provider within 15 days after receipt or issuance of the termination notice, to each member who received behavioral health care from, or was seen on a regular basis by, the terminated provider [42 CFR 438.10(f)(5)]. Affected members are informed of any other changes in the network 30 days prior to the implementation date of the change [42 CFR 438.10(f)(4)].

 

Medicaid Moving Forward

Medicaid Moving Forward is AHCCCS theme for keeping you informed and to reduce confusion between the Federally Facilitiated Marketplace and Medicaid Restoration. Get updates about Medicaid Restoration from Medicaid Moving Forward here.


Resources to help you learn about AHCCCS and Medicaid Eligibility

In Arizona, the Medicaid program is called the Arizona Health Care Cost Containment System, or AHCCCS (pronounced "access"). Every state has a Medicaid agency, and while the federal government funds it, they allow each state to design its own program.


Arizona Department of Health Services/ Division of Behavioral Health Services - Covered Services Guide

Arizona Department of Health Services Division of Behavioral Health Services
Accessing / Paying for Behavioral Health Services

Letter to Behavioral Health Stakeholders from the Arizona Department of Health Services/ Division of Behavioral Health Services regarding the State Budget and how it affects behavioral health services statewide.

What is AHCCCS and other Frequently Asked Questions (PDF)

What is the difference between Title 19 and Non-Title 19 (and other Q & As for peers and family members) (PDF)

Find out more about AHCCCS eligibility and enrollment. (link)

AHCCCS news and updates (link)